Wine Tasting Experience at Fossa Mala

I paid for 4 adults and 6 children to enjoy a wine tasting experience including food pairings, a tour of the winery advertised to have horse stables, a deer park, the vineyards, and the internal area with the casks. Or so I thought. When we arrived, we were seated outside immediately (no tour). The hostess brought four wine glasses (nothing for the children) and a board with some meat and cheese on it (the sum total of the food provided for all 10 people). I asked if the children might have something to drink. She brought one bottle of water (for 10 people) and 4 cups (for 10 people). When she brought our wine, I asked if we could please have more water and more cups. After about 15 minutes she had not yet brought this so I went inside and found her texting on her phone. When I asked about the tour, she said she'd walk us around after our third wine, but she was currently busy helping another group (which turned out to be one other couple inside, who might have also enjoyed a tour). And actually, she was texting on her phone. She finally walked us only to the processing building (no vineyards, no horse stables, no duck pond) and she continued texting on her phone while we followed her to the building with the barrels and casks. I was thoroughly unimpressed and frankly embarrassed. I had booked this as a treat for my brother's family who was visiting and it was our last night together. I wanted to show them some of the charm, beauty, and excellent wines in the region. We ended