Anonyme
31 août 2016
2 reviews 1.0 star rating 4/23/2016 I...
2 reviews
1.0 star rating 4/23/2016
I tried to book Rustle Hill Winery for an event I was having, for about 30 people. I say tried, because I called their event coordinator, left a voicemail, emailed her and finally called again before I got ahold of her. This unfortunately was a sign of what was to come. She told me that we could have our event outside, in their garden area, and then we could reserve a room for $150 inside, in case it rained.
When we got there, I asked about the room and was told that the garden area was $150 to use, and the inside room would be an additional $150. This was directly contradictory to what the events coordinator told me, but our agreement was verbal, so I didn't have any emails to back it up.
I tried to clear this up with the manager, who was dismissive, arrogant and all-around unpleasant. He made no attempt to fix the situation, and just flatly told me I was wrong. Horrible customer service. He also did all this in front of my entire party, which was unprofessional and rude. Unfortunately we were locked into this venue, because the event had been planned for six weeks.
To top it all off, the wine was sour, thin and tasted like burnt plastic.
There are a lot of wineries in Southern Illinois, with better wine and competent staff. Don't waste your money on this one.
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Anonyme
31 août 2016
Great if you like sweet wine. We...
Great if you like sweet wine. We don't like sweet wine.
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Anonyme
31 août 2016
Great food. Great prices. Nice beer selection.
Great food. Great prices. Nice beer selection.
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Anonyme
31 août 2016
My wife and I just got home...
My wife and I just got home from a weekend getaway from Rustle Hill. We enjoyed our stay in their large cabin. We liked the food, sangria and wine. The summer festival bands on Sunday were Great. The girls taking orders and serving worked very hard and were Great, and the kitchen people were very quick to get the food out.
Thanks to all who worked this busy weekend. We appreciate the hard work and will be staying again.
Mike
7/18- 7/20
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Anonyme
31 août 2016
Beautiful location just off the main highway....
Beautiful location just off the main highway. Very good place to relax and enjoys some great wines. The employees are very friendly. This place is also great for hosting large events, such as wedding receptions.
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Anonyme
31 août 2016
I went here as a guest at...
I went here as a guest at a wedding reception and it was... different. The location is beautiful - I can't fault it for that. However, the seating was a bit odd, as about half of the guests (myself included) had to sit in the
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Anonyme
31 août 2016
Awesome place to relax with excellent wine....
Awesome place to relax with excellent wine. Hospitality was wonderful
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Anonyme
31 août 2016
I love this Winery!!
I love this Winery!!
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