Reconnu par les amateurs de vin du monde entier

We experienced a rude and unkind service from Tenuta Santoro Wine Bar. We made a late reservation for the next day and were looking forward to experience the vineyard. However in the middle of the night someone broke into our home and stole our rental car making us unable to reach the Tenuta Santoro the next day. We immediately, the same night, tried cancelling our reservation and requested a refund. The next morning we called to follow up on our cancellation, making sure the vinery was informed. The employee we spoke with was very unkind and rude and seemed very annoyed about us calling. We were met with the suggestion to simply just book a driver (we lived almost an hour away) … and on top of that it is not what you want to hear when you just experienced a traumatic burglary in the middle of the night. Obviously we wanted a refund, as we unfortunately wasn’t able to make it, but mostly a little understanding would have been appreciated. So: the vineyard might still be amazing but don’t expect understanding from the staff if you are forced to cancel.